Did you know that the success of any institution starts with the quality of its customer service? In today's competitive world, customer service is not just a job, but an art and skill that makes the difference between success and failure. In the customer service course, you will learn how to earn customers' trust, turn their satisfaction into lasting loyalty, and handle the most difficult situations professionally. We will take you step by step to master communication skills, persuasion techniques, and secrets of dealing with different types of customers. Offered by Azad Training Center in the customer service course for two days.
Course topics:
- Customer service concepts
- Customer service employee skills
- Handling outgoing and incoming calls
- Customer complaints
- Customer satisfaction
- Types of customers and how to deal with each type
Course features:
- Certified certificate from the General Organization for Technical and Vocational Training
- Rich training kit with practical concepts
- The course is recorded, allowing flexible listening
- Installment service available via Tapy or Tamara
- Certificate issued through Manar platform
Note:
- The course is fully recorded and includes all attachments, allowing you to follow it at your convenience.
- If you have any inquiries, we are pleased to inform you that they will be answered directly by the course instructor.
Approval number: 174358460
